- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following Social Media documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the social media processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Job Types: Full-time, Fresh graduate
Salary: RM3,400.00 - RM4,400.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Education:
- Bachelor's (Required)
Experience:
- Customer service: 1 year (Required)
Language:
- Thai (Required)
